welcome to riwishi.com (“we,” “us,” “our,” or “riwishi”). we are committed to protecting the privacy of our customers and website visitors (“you,” “your”). this privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website riwishi.com (the “site”) and purchase products from us.

please read this privacy policy carefully. if you do not agree with the terms of this privacy policy, please do not access the site.

1. information we collect

we may collect information about you in a variety of ways. the information we may collect on the site includes:

• personal data: personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the site, place an order, or when you choose to participate in various activities related to the site, such as contacting customer support.

• derivative data: information our servers automatically collect when you access the site, such as your ip address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

• financial data: we do not directly store or collect your full payment card details. all payment transactions are processed through our secure third-party payment processors (e.g., [name of payment processor(s) like pesapal, m-pesa gateway, etc.]). we may collect data related to your purchase history.

• order information: details about the products you purchase.

2. how we use your information

having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. specifically, we may use information collected about you via the site to:

• create and manage your account.

• process your orders and deliver the products you have purchased.

• email you regarding your account or order.

• respond to your customer service requests and support needs.

• improve our website and product offerings.

• send you promotional information about new products, special offers, or other information which we think you may find interesting (if you have opted-in to receive such communications).

• comply with legal and regulatory requirements in Kenya.

3. disclosure of your information

we may share information we have collected about you in certain situations. your information may be disclosed as follows:

• by law or to protect rights: if we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable Kenyan law, rule, or regulation.

• third-party service providers: we may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and shipping services.

• international suppliers: for the purpose of fulfilling your order, particularly if an item is shipped directly or requires specific customs information, we may need to share necessary details (like shipping address and product details) with our international suppliers. we will only share the minimum information required.

• business transfers: we may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

we will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

4. data security

we use administrative, technical, and physical security measures to help protect your personal information. while we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. cookies and tracking technologies

we may use cookies and other tracking technologies on the site to help customize the site and improve your experience. when you access the site, your personal information is not collected through the use of tracking technology. most browsers are set to accept cookies by default. you can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

6. your data rights

in accordance with the Kenyan data protection act, 2019, you have certain rights regarding your personal data. these may include the right to:

• access the personal data we hold about you.

• request correction of inaccurate personal data.

• request erasure of your personal data (under certain conditions).

• object to the processing of your personal data.

• request restriction of processing of your personal data.

• data portability.

to exercise these rights, please contact us using the contact information provided below.

7. international data transfers

your information, including personal data, may be transferred to — and maintained on — computers located outside of Kenya where the data protection laws may differ from those in Kenya. we will take steps to ensure that your data is treated securely and in accordance with this privacy policy.

8. children’s privacy

our site is not intended for use by children under the age of 18. we do not knowingly collect personal information from children under 18. if we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. changes to this privacy policy

we may update this privacy policy from time to time. we will notify you of any changes by posting the new privacy policy on this page and updating the “last updated” date. you are advised to review this privacy policy periodically for any changes.

10. contact us

if you have questions or comments about this privacy policy, please contact us at:

+254 11 7400 552
email: shop.riwishi@gmail.com